Additional Staff To Handle The Increased Workload Management Essay

Additional Staff To Handle The Increased Workload Management Essay Given the importance of a skilful and knowledgeable workforce in a business organisation, hiring additional staff to handle the increased workload is not the only solution. It would be better if staff is more productive and efficient. This is because in this competitive world, training is becoming a major issue for most organisations. Thus, training enables the worker to produce better results by continuously increasing productivity and efficiency. The importance of training has long been recognized but the significance of training need analysis is to evaluate the effectiveness of the training programmes. Without an evaluation, business activities will go on but no value will be added in the level of performance. In most business enterprise, evaluation after training often falls on the low end of the priority list. Due to the increasing level of competition of service business and high demand of the customers, high quality is crucial to measure the level of satisfaction of the customers dealing with the State Bank of Mauritius. The objective of the study are to determine the area where there is need to increase the quality of service being offered in the organisation so as to increase customer satisfaction as well as competitivity on the market. This will be done by enhancing the training needs assessment in the organisation. And the study will attempt to make recommendations wherever possible to increase the training programmes so as the service offered would be more customer oriented. To undertake the survey an overview of the organisation is made. A background study is established with the review of the literature on the training, the training needs assessment and the customer service. The review is based on the literature found in books and internet sources. The questionnaire of this study was design to target 100 customers to be selected randomly, to get their views on the level of quality of service being offered the State Bank of Mauritius. The data will be collected from the questionnaires will be analysed in depth will support of relevant graphs. Ultimately, recommendations and suggestions will be provided to improve the findings on the field of study. Abstract 1 Table of content 2 Introduction 3 Management Problem 4 Background of study 5 Literature Review 6-11 Aims of the study 12 Objectives 12 Research Questions 12 Definition of terms 13-14 Nature of the study Research Design 15 Sample 16 Data Collection 17-18 Data Analysis 19 Validity Reliability 20 Ethical Considerations 20 Significance of the study 21 Conclusion 22 Bibliography 23-24 Appendices1: Draft Covering Letter 25 Appendices2: Draft Questionnaire 26-28 Table of Content Introduction Training has long been an issue for organizations. Time and expense are the main issues that consistently surface in training needs assessment. Specially, there is a great desire for banking organisation to obtain training to be able to give higher and better level of service to the consumer in this industry. A pivotal aspect of this desire was the goal of stronger communication, cooperation and collaboration between the communities, the business enterprise. Training was identified as an immediate problem to be addressed. Due to the local and global competition, training is becoming vital for organisation for delivering quality customer service. Therefore, training is said to be crucial both for the employer and the employee. Increase in knowledge and skills make the staff more productive in his workplace and thus will be considered as a valuable asset for the organisation. However, despite its importance, the evaluation phase is usually inconsistent or totally absent in many cases. This may be due to factors internal to the organisation or perhaps the main reason behind this is that the tasks of evaluation of the training needs are too complex. The training needs assessment is a critical activity for the training and development function. Whether you are a human resource generalist or a specialist, you should be adapting at performing a training needs assessment. It is important to have an overview of the training and development function and how the needs assessment fits into this process, followed by an in-depth look at the core concepts and steps involved in conducting a training needs assessment. The Training Needs Assessment that resulted is the subject of this research paper. Management Problem In spite that the fact that the labor force is highly qualified and that they receive a certain level of training, it has been noted that the training needs assessment still need to be improved at the State Bank of Mauritius. No concrete evaluation has been conducted after delivering the training to assess its real needs and effectiveness. It was recognised that the employees responsible to cater for the customer care were unable to provide high quality service to immediate and external customers even after some level of training has been delivered The decline in the number if customers are also due to several management issues which result in that fall in number of clients. The main reasons are the rise of other competitive banking organisations which are coming up with efficient marketing strategies which are making their strengths. These competitive banks are bringing innovation in the way they deal with their clients and the various facilities they give them. Even though, not all performance problems can be addressed by training and in some cases, non-training interventions are necessary. By identifying performance problems that can be improved by training, the assessment will allow the agencies to focus on the real training needs within their organizations. Henceforth, I feel that analysis of the outcome of the training is important that is training needs assessment need to be carried on to know whether the training is having a positive impact on the quality of service being delivered. This study attempted to assess the training needs of a State Bank of Mauritius. It is a banking organisation in Mauritius which I assumed to be facing a fall in the amount of clients as there is a failure in the efficiency of delivering customer service. Background of the study Training is concerned of all concerned of all categories of the workforce as well as the management, irrespective of their grades, gender and status in an enterprise. This is because there is a rise in globalisation, the level of competition is more intense and thus training is becoming an essential tool for the organisation in order to deliver quality customer service. Training is a useful means to increase the knowledge and skills of the labor force. An effective training session will increase the workers productivity in the organisation and make them become a valuable asset. Training has long been an issue for organizations that exist in the banking sector. Time and expense are the main issues that consistently surface in any training needs. And time and expense impact smaller agencies to a much greater degree than larger banks. A pivotal aspect of this desire was the goal of stronger communication, cooperation and collaboration between the community, and the State Bank of Mauritius. These could provide training and other opportunities for the enterprise. Training is identified as an immediate problem to be addressed in the banking system on the organisation as it has much to do in order to compete with the other banking firms. A more skilled and motivate workforce will help to tackle this problem and solve many other issues relating to low quality customer service. The Training Needs Assessment that resulted is the subject of this research paper. I feel that the analysis of the outcomes of the training will be essential indicator in the improvement being achieved. It is believed that training deficiencies exist with resultant employee performance problems within the state banks mainly among the customer service officer who need to deal with the customers directly, the impact they make on the organisation as a whole is significant. The problem is to determine if training deficiencies do exist and, if so, to identify the common training needs will improve the customer satisfaction as the customer service agents, the cashier and other members of the management will cater for their needs and wants. I believe that if the study deals with this problem it may help the organisation to find innovative and competitive solutions as the work force will be trained and they may work in coordination with the management to improve the current condition of the State Bank of Mauritius. Literature Review There has been considerable research and attention directed towards evaluating training needs, understanding the importance of training to reduce cost and be more profitable. However, limited research has been made towards the evaluation phase. The literature reviews will examine the research and the literature relating to the awareness of the current state of knowledge in training and to show the thesis relates to others work and findings. This will be performed in order to develop a good understanding and insight into relevant previous research, a review of the definitions of training, quality service, customer service, customer service training, training needs, and training needs assessment from various authors. At this stage, I will present a critical summary on training needs assessment definition and other key terms that I will be using in the research project. The information was collected in books, magazines and web sites. The explanation of these terms will help to make the research proposal to be more clear and specific. The Importance of Training The significance and value of training has long been recognized. Given todays business climate and the exponential growth in technology with its effect on the economy and society at large, the need for training is more pronounced than ever. Training, in the most simplistic definition, is an activity that changes peoples behaviour. Increased productivity is often said to be the most important reason for training. But it is only one of the benefits. Training is essential not only to increase productivity but also to motivate and inspire workers by letting them know how important their jobs are and giving them all the information they need to perform those jobs (Anonymous, 1998). McNamara (n.d.) lists the following as general benefits from employee training: increased job satisfaction and morale increased motivation increased efficiencies in processes, resulting in financial gain increased capacity to adopt new technologies and methods increased innovation in strategies and products reduced employee turnover This is only a partial listing of the many benefits that result from training. Training that is appropriate to the needs of an organization can add great value. Training is not always the answer to performance problems. Brandt Sakakeeny, training industry analyst for Solomon Smith Barney believes that training can be a great investment and training can be a waste of money (Rosner, 1999). Training is indeed a waste of money when the desired behaviour does not occur. Gupta acknowledges that not all performance problems can be addressed by training. In many cases, non-training interventions are necessary (Gupta 1999). The key is to identify what problems can be attributed to training deficiencies and, once that is accomplished, to insure that the right training is implemented. Bartram and Gibson, in their Training Needs Analysis Toolkit agree. Without the right training, employees can be the organizations biggest liability. Trained effectively, however, they can become your biggest asset (Bartram and Gibson, 2000). Rosner (1999) adds another ingredient for success support after training. He states, The most effective programs train workers in new behaviours and then train managers to support employees as they apply learning daily (Rosner, 1999, p.43). Support and endorsement from management can greatly enhance training results. One can conclude that training is not always the answer, and when it is the answer, it has to be the right training. Training is big business. In 1998, American companies spent $60 billion on training (Rosner, 1999). So, how does an organization train effectively so that the investment results in growth and success? To make training count, it must be matched directly to the needs of the organization and people in it. One tool that is used to accomplish this is the Training Needs Assessment. Training in Banking Sector Banking organisation is one of the fastest growing segments of our emerging bold new economy (Glasrud, 1999). The sector now employs more than eleven million employees in the private and public sector nations total workforce (Salamon, 1999). This growth is likely to continue as the demand for services provided by the sector continues to rise and the role of government in meeting individual needs continues to diminish (Boris and Steuerle, 1999). To be able to grow and serve the community, bank executives must realign their thinking about the economies of service deliveries and who shall deliver those services. In combination, the increasing presence of the banking sector and the shedding of the direct provision of services by government have served to create a growing demand for professionally trained banking administrators (Dolan, 2002). To summarize, quite simply our nations banks face continued growth to meet increased demand with lessening resources and increased needs for training. As anyone in the corporate training field knows, training often falls on the low end of the priority list. Thats especially true in the banking world. Another barrier to training is that some agencies have considerable turnover. They arent eager to spend their scarce resources training employees who may later leave (Frye, 2000). Technology has impacted everyone, but it has become an especially pressing issue for banks. According to Gordon (1998), the technology revolution has yet to make significant inroads in the banking sector. The banking sector is growing and all indicators suggest continued growth. Human and financial resources are being stretched to extreme limits. Training for the banking sector is problematic, especially in the area of technology training. The rapid rate of change in the technology field has some business enterprise behind. The gap will only increase if effective training programs are not implemented. Why a Training Needs Assessment? Some organizational and individual training needs are not as clearly defined as others. Even when training needs appear to be obvious, it is still necessary to choose appropriate methods that will meet them. Many training needs are not so obvious. A training needs assessment is one of the most basic and common forms of assessment used by HRD professionals in the workplace (Gupta, 1999). Needs assessments help determine when training is the answer and when it is not. Assessment insures that training programs have relevance to the people being trained. Gupta, in his book A Practical Guide to Needs Assessment, gives the following overview of the training needs assessment: A needs assessment provides the information that is usually necessary for designing training programs. The basic purpose of a training needs assessment is twofold: To identify the knowledge and skills that people must possess in order to perform effectively on the job, and To prescribe appropriate interventions that can close these gaps. There are two main reasons to conduct a training needs assessment: à ¢Ã¢â€š ¬Ã‚ ¢ It ensures that training programs are developed based on identified needs; and à ¢Ã¢â€š ¬Ã‚ ¢ It is relatively easy to implement (Gupta, 1999). Some performance problems can be addressed by training. Some problems training cant fix. Training isnt the answer to a problem when its used to cover up the symptoms (Rosner, 1999). A needs assessment avoids misdiagnosing a non-training problem as a training problem. A Review of Methods Commonly Used to Assess Training Needs Data gathering is the cornerstone of any needs-assessment project (Gupta, 1999). The fundamental premise of needs assessment is that in order to make effective decisions about current or future training needs, data must first be gathered (Gupta, 1999). There are many ways to collect data. Commonly used methods are interviews, focus groups, surveys and questionnaires, and observation. Other methods include the nominal group technique, action research, and Dacum (developing a curriculum). Most needs assessments employ one or several data-gathering techniques (Gupta, 1999). Interviews are one of the easiest tools for gathering information. Interviews can be conducted face-to-face or over the phone. The biggest benefit of one-to-one interviews is the human interaction that occurs (Gupta, 1999). Phone interviews are more effective when small pieces of information must be gathered. One-to-one and phone interviews can be conducted in either a structured or unstructured manner. Another advantage is that the interviewer can clarify answers when necessary and ask whether interviewees have additional questions at the end. Vicki S. Kaman (Allen, 1990) agrees. She lists the advantages of interviews as: (1) Employees can be encouraged to share their ideas; (2) Interviews provide process, as well as content information, and (3) Interviews provide two-way communication. Interviews also work quite well when the target group is small in number. Focus groups implement a group-interview method. People with similar experiences are brought together and asked their opinions and/or ideas about a specific subject. To be effective, focus groups require good facilitators (Gupta, 1999). Preparing and implementing surveys and questionnaires require several stages including preparing, designing, developing questions, writing instructions, writing cover letters and pilot testing, (Gupta, 1999). Observation is also a method that can be used to collect data during needs assessments. A problem that occurs when using observation is that people often alter their behaviour when someone is watching. To overcome this, techniques that are not obtrusive must be used. According to Gupta (1999), the main drawback to the training needs assessment approach is that it lacks the rigor of a strategic needs assessment, competency assessment, or job and task analysis. Results of Other Training Needs Assessments A review of the literature identified three recent assessments of the training needs of specific banking organizations. Highlights of (1) A banks needs survey; (2) Surveys of bank directors; and (3) An Educational Program Assessment. Conclusions A review of the literature has resulted in the following conclusions which are deemed the most important to consider as the research methodology is designed. Training is not always the answer to performance problems. Non-training interventions may also provide solutions to problems. A training need assessment will help determine when training is the answer. Time and is the most significant barriers to training for the workers. The banking sector will continue to grow. The problems of time will not disappear. Agencies must look to innovative ways to close the gap. Programs that require short amounts of time (half-day, one-day seminars, etc.) are the preference. (5) Face-to-face interviews are easy, yet effective in assessing training needs. They are time consuming, but the interaction that occurs can be extremely beneficial. The needs assessment is part of a university effort to reach out to the community. Face-to-face interviews should be carefully considered when determining the methodology of the research. Aims of the study The aim of the study is to know the importance of training needs assessment in an organisation and if it contributes to higher level of performance in all the aspect of the enterprise main in the quality of service being offered. Objective of the study Training it vital but to evaluate its impact on the organisation and the results in brings on the level of productivity is even more important. So, the main objective of this study is to: See if any training programme is being given. If these programmes are effective- what is the performance of the employees of the relevance training To know how the employees of State Bank view training. To assess the contribution of training of skills, knowledge, job performance and quality of service. To provide recommendation in areas where training need to be improved Research Questions The methods and procedure to be used for the collection of data to carry this study will include questionnaires, interviews and observation on the workplace. For the questionnaire I will need to consider its content, the question format, the order it will be placed, the types of question I will ask and the validity and reliability of the question in the study. It must be done in such a way that the respondents understand what is being asked. Then I will need to carry a pilot study with the front office manager so as to examine the first draft and to see if it contains any misunderstanding over the terms and questions. Example of the research questions: Is training important in State Bank of Mauritius? How training can help to improve public relations? How can training improve the quality of service in the bank? Are the Human Resource Manager committees to training of staff? What effect can training have in the organizational performance? Definition of Terms What is training? Training can be defined as the acquisition of knowledge, skills, and competencies as a result of the teaching of vocational or practical skills and knowledge that relate to specific useful competencies. Training has specific goals of improving ones capability, capacity, and performance. According to Dale Yoder: Training is a means of preparing rank and file workers for promotion to supervisory position and for improving their competence and capability while they hold such leadership assignments. Human Resource at all levels needs frequent refresher training. According to Dale S. Beach: Training is the organized procedures by which people learn knowledge and skills for definite purpose.(Rao, 2003, 152) What is Quality? It is defined as A comprehensive customer-focused system that will improve the quality of products and services. It is a way of managing the organisation at all levels from the top management to the front line, to achieve customer satisfaction be involving all employees and continuously improving the work processes of the organisation.(Lewis, 1991) Quality is said to be the degree or standard of excellence. It is the whole of the attributes of products or service that meets requirements of the buyer, owner or the end user. What is customer service? According to Turban et al (2002), Customer service is a series of activities designed to enhance the level of satisfaction, that is, the feeling that a product or service has met the needs and wants of the customer which will make them be loyal to the organisation. Available on Wikipedia.org (Accessed 11 Sept 2012). Customer service is the provision of service at all the level of purchase and even after. It plays a vital role in the organisation ability to generate income and revenue. What is customer service training? Customer service training refers to teaching employees the knowledge, skills, and competencies require increasing customer satisfaction. Employees who are properly trained and who demonstrate professional customer service skills will be able to increase customer satisfaction and loyalty. This will lead to customer retention, increase in profitability and reduce overheads. Investing in employees through training makes employees feel valued and improves their level of motivation. Consequently, when employees treat customers well by using proper customer service skills which consist of a good listening skills, and good questioning techniques can lead to higher level of productivity in the organisation. (http//en.wikipedia.org, 19 Sept 2012). What is Training Needs Assessment? Training Needs Assessment is the evaluation of the value and reliability of the importance of giving training to employees and to assess the effectiveness of the training programmes. It would be important to point out that there are three levels of needs assessment: organizational analysis, task analysis and individual analysis. Organizational analysis looks at the effectiveness of the organization and determines where training is needed and under what conditions it will be conducted. Task analysis provides data about a job or a group of jobs and the knowledge, skills, attitudes and abilities needed to achieve optimum performance. (Pickard 1992) Nature of the Study Research Design For this study, the research will be both of quantitative and qualitative in nature. The point of view of the respondent on the field of study will be taken into consideration with the subjective components of the research. This data will be obtained from in depth interview to obtain comments of the respondent on the importance and effectiveness of training and training needs assessment. This can be done by pulling the views of a huge population together with the help of postal questionnaires or web based surveys containing many opened questions. The research can also be of quantitative nature as it will help to gain a deeper understanding through the study of the numerical data collected on whether training is accredited much importance in the organisation and the effectiveness it has on the quality service being offered to the customers. The survey research to be carried on to obtain quantitative data need to be structured questions and self completion questions that is close ended questions with can be easily be converted into tabular or graphical illustrations. This type of survey is said to be efficient as it allows collecting accurate data on the large number customers and their level of satisfactions. Sample With any survey, it is necessary to clearly define the target population, which Collis Hussey (2003:157), define as follows: A population is any precisely defined set of people or collection of items which is under consideration. The participants of this study will consist of 100 customers which will be the sample from the whole population, who deal with the State Bank of Mauritius on different intervals. The selected respondents will be chosen by randomly sampling method. The target population will be specifically chosen for the above in order to validate the practicality of the concepts as presented in the project. The risk of bias, which cannot statistically be eliminated and will be included in the interpretation of the data collected. Data Collection Collecting data is the crucial part of the research process in developing the research proposal. Data gathering is essential to a needs assessment. The data of the present study will be collected by questionnaires documentary analysis. Instrumentation The method chosen is to collect data for the assessment is the survey method, specifically, a questionnaire to be administered to the customer trading with the State Bank of Mauritius. The study is to be descriptive in nature, specifically, training needs assessment. The design of the study will include population, instrumentation and analysis of results. The Questionnaires (Appendix 2) Identical questionnaires will be used to assess the training needs of the staff. The open-ended questions required respondents to answer in their own words. This elicited in-depth responses, as opposed to limited responses. Questions were framed so that they could be answered easily. The number of questions was limited so that it could be completed in twenty minutes or so. Participation needs to be anonymous and voluntary. The time limit for returning the questionnaires was on the same day the customer receive it. Completed questionnaires need to be individually returned. The questionnaire will include a cover letter providing instructions for completing and returning the form and a Protection of Human Subjects Consent Form with no signature requirement. The fact that the questionnaire will be collected on the same day may represent a compromise on the distribution of the questionnaires and may be disappointing, without a doubt, impact the validity of this portion of the needs assessment as the respondent may be biased in their answer due to lack of time. It is to be noted that the will consist of about twenty questions, and answer is to be provided for suggestions to be made for the open ended questions(unstructured questions) And for the close ended questions (structured questions) three or five options will be provided and the responded has just to tick one of them. A variety of questions were asked, but the majority revolved around job duties, education, learning and performance concerning the staff in relation with the customers level of satisfaction. After getting the permission from the management to perform the study a pilot study will have to be undertaken so as to ensure that the questions matches the objective of the study and to ensure that the exact question s and right method are used to obtain the required information. The pilot study will be pre tested on a sample of 5 respondents to identify any problems, design errors, misunderstanding of terms used and flaws. Then, the necessary corrections will be made and clarification will be made to cater for the changes before the final questionnaire is completed. Question Design The question instrument will consist of 5 parts as follows; The first part will contain general background which will include gender, age, occupation, purpose of visits, and frequency of visits. The training information related to performance and satisfaction. To ask for customers suggestions about quality service and where training should be enhanced. Data Analysis After questionnaires will be collected, there will be the need to process the data and explore the how will training needs assessment contribute to the improvement of quality of customer care service at the State Bank of Mauritius. The frequencies and percentages will be used for calculating and analyzing

An Unforgettable Return to My High School Campus

An Unforgettable Summer Return to My Senior High School Campus After being obsessed throughout the whole school year, I was longing for some places provided for inner peace and tranquility, even though I had nothing to do but sit around all day looking at the bight and azure sky, not worrying I would get filthy when lying on the dungy ground. Finally I decided to get return to my senior high campus, in which it used to be the most familiar and enjoyable place I’ve experienced.It was one Sunday afternoon I chose to go back to my hometown school, after riding my second-hand motorcycle for 15 minutes I reached a gray aluminum building that looked like a huge monster standing in front of me. Inside the campus, the air was as fresh as I breathed from the remote mountains, and all I could hear was the beautiful filled with joy and happiness from the youngsters playing around the campus. The sun shined through dense green foliage of flame trees and filled the ground with little spotl ights, which cast light on my body and on every step I took when walking through the pavement inside the campus.I kept walking on, as what I usually did in those three years of high school life, until the intimate gate of the campus appeared in my sight. It is a scarlet red gate, which led to the vibrant campus, the palace full of memory for all graduated students. On the half way to my classroom, I stopped, looked up at the beige-tiled five-story building just behind the gate, and wondered if there was any difference between the one now in front of me and the one I used to see. Nothing changed; it stood solemnly and calmly as usual.For me, the beige-tiled building as well as the whole campus was once an important part of my life, like an intimate old friend, yet for the building I suggested , it seemed that I was just another passerby. Between the building and the wall of the campus stood a row of tall coconut trees, whose large pale green leaves excitedly swung with the wind and s aid hello to me. I replied them with a smile, and then walked through the hall on the ground floor of the building and stopped in front of the sports field. Several courts were in the middle of the field for many kinds of ball games.The hard grey grounds must be used to people’s footsteps, sweat and roars, I guess. Looking at the basketball court, I could smell the hot air of summer that mixed with countless times of energy and enthusiasm. The white straight sidelines around the court and the basketball stands towering on two sides of the field seemed to be a monument, a symbol of glory that reminded me immediately of the memorable basketball games I once played with my classmates after school during the three years of my high school life.The racing track that surrounded the courts was also a memorial, which retold the story about the championship of our relay race at the last year of high school life. The once boiling sports field now stayed silent and calm just as nothing w as happened before. All I could feel was the summer wind that gently kissed on my cheeks, which tasted as sweet as what I used to taste in this sports field. Around the sports field were blossoms of tall Flame trees, which created a lovely and aesthetic atmosphere.I strolled along the track to take a glance at those adorable flowers, and sometimes gazed upon the clear blue sky, wondering how long I hadn’t watch the sky from this place since the last time I visited. Subconsciously, I found myself standing in front of another tall building, which was ten-story high and whose skin was burgundy red. The dark green railings, where we used to bend over to either rest or chat with friends, still lay in every floor. These railings were met with so many students who strived for better grade and brighter future.I could still remember lying on them with my hands holding heavy textbooks or exam papers and asking them what my college life would be like. Until then I was like a retired man recalling memories to them. Usually, these railings remained silence; they showed their concern only by using their bodies to help me carry the weight of the textbooks and exam papers on my hands, the weight of an adolescent’s dream and future. Now, I could see that there was no weight on these railings’ shoulders anymore, only rusty spots and dusty marks are shown through the years.Smiling at them, I was glad to meet these considerate listeners again, though I doubted if they still recognized me, a passionate dream- catcher who once shared with them his dream and now shared with them his satisfaction of realizing the dream. Passing by the burgundy building, the sports field, the hallway of the beige-tiled building, and finally reaching back to the scarlet red gate, I felt the sweet summer wind again blowing over my face, yet this time with a little nostalgic taste.The coconut trees waved their green hands of leaves and said goodbye to me. It seemed that nothing was u nfamiliar to me, yet nothing was left there for me to seek. Looking around the campus, I wondered when I would meet these â€Å"old friends† again. Knowing there was no turning-back, I finally stepped out of the campus, and turned my head to take a last look. To my gratification, the beige-tiled building, the coconut trees and the pure blue sky formed an amazingly beautiful picture, a picture of my wonderful high school life.

Essay about Reformations of School - 999 Words

Reformations of School Education plays a fundamental role in the development of any nation. History is witness that those nations who did not recognized the importance of education were doomed, and education played a key role in the success of the developed nations. A successful country like America faces many challenges regarding education. Some of these challenges are: how to better achieve educational opportunity, and to find ways to deal with such problems and educational dilemmas for American children. To find the answers and solutions to these problems we can not ignore the dialogue of reforming of schools, instead, new ways of education, restructuring of American schools, and recommendations to improve might be the only answer†¦show more content†¦School days are very short and because of poor standard in teaching students lack the opportunity to learn material in efficient ways. Some of the recommendations to make the system more efficient are to increase the number of days in school year, students should be allowed to take special courses and they should not be restricted to stay in general educational programs only. To make the curriculum strong it should include the maximum number of required academic courses. The requirements have to be very content. There has to be tougher disciple and smaller classes in order to eliminate the problem. Policies and programs should be controlled, and counselors should have to have control over curriculum, and how the teaching occurs. Other recommendations to improve education include strong leadership by principals of school. Along with the teacher’s proficiency in the area of teaching, there has to be staff harmony. To motivate teachers toward these changes, their school life style has to be upgraded too. Teachers should have their own office their own phones and better working conditions and attractive salaries. State should get greatly involved in the public education as well. Graduation requirements for students should be set by the state, and local districts should also have the ability to control schools. Local counselors should be given more authority and they should be authorized to hire or fire principals. Parents with low incomes who are unable to give theirShow MoreRelatedThe Reformation : The Success Of The Catholic Reformation864 Words   |  4 Pages The Catholic Reformation was the response of the Protestant movement in the sixteenth century. By the sixteenth century, many people lost the trust for the Catholic Church because it was corrupt. Popes and Cardinals became involved in politics and were more like kings than spiritual leaders and Nepotism was rampant. This loss of trust led people to moved on into other branches of Christianity which includes, Lutheranism, Calvinism, and Anabaptism. Catholic Church’s realized it needed to re-establishRead MoreThe German Reformer Martin Luther930 Words   |  4 Pages The German reformer Martin Luther was the first and greatest figure in the sixteenth-century Reformation. An author of commentaries on Scripture , theology, and priestly abuses, a hymnologist (writer of hymns [sacred songs]), and a preacher, from his own time to the present he has been a symbol of Protestantism (group of Christian faiths that do not believe in the supremacy of the pope, but in the absolute authority of the Bible). Luther had an intriguing childhood with his father, a majorRead MoreRenaissance and Reformation806 Words   |  4 PagesThe renaissance and the reformation were two of the most significant changes in history that has shaped our world today. Both of these great time periods are strikingly similar in some ways and totally different in others. This is because the renaissance was a change from religion to humanism whether it is in art or literature; it is where the individual began to matter. However, the reformation was,† in a nutshell,† a way to reform the church and even more so to form the way our society is todayRead MoreMartin Luther, The Perfect Man949 Words   |  4 PagesMartin Luther, the perfect man to bring about the reformation, was very obedient to God and due to this he brought about a lot of controversy. Martin Luther was the perfect catalyst for the reformation because once he knew what God wanted him to do, he would do it no matter what the consequences would be. That is the exact kind of person that God needs to bring about His work. In Genesis 19:26, speaking of Lotà ¢â‚¬â„¢s wife, it says, â€Å"But his wife looked back from behind him, and she became a pillar ofRead MoreMartin Luther and the Catholic Church894 Words   |  4 Pageshis works taught. The Protestant Reformation was a movement during the 16th century, which aimed to reform some beliefs and practices of the Roman Catholic Church. The reformation was led by a German monk named Martin Luther and was further modified by John Calvin, a French theologian and Henry VIII, the king of England. The ideas bought forward by these individuals started the Protestant Reformation, which triggered wars, prosecutions and the Counter-Reformation. Martin Luther was responsible forRead MoreLeonardo Da Vinci And The Renaissance1071 Words   |  5 Pagesdeveloped many opposing views during his years of service. In the midst of the Renaissance, around the 16th century, the Reformation movement began to splinter the faiths of Europe. Some say that Erasmus bridged the ideals of the Renaissance and Reformation movements. Among his many contributions to the humanist drive, he wrote many colloquies originally intended for teaching Latin to school children, which doubled as underlying preaching of Erasmus’s ideals. A collection of a variety of these stories entitledRead MoreItalian Renissance and the Reformation1005 Words   |  5 Pages The Renaissance and Reformation were two very important periods of time in European history that included change in culture and religion. The Renaissance happened before the reformation. The Renaissance was the rebirth of art, literature, and architecture. The reformation focused mainly on re forming the Catholic Church from its evil ways. Out of the Catholic Church came the protestant church. There were many different characteristics of the Renaissance. The main one is that society had a secularRead MoreThe Decline Of Western Culture896 Words   |  4 Pageshimself out of the rock, out of nature could solve all† (Schaeffer, 2005, p.78). Schaeffer (2005) then discusses the Reformation and Enlightenment periods. There were two views, the Reformation and the Humanist beliefs. The Reformation focused on God as the answer and Humanist focused on man as the answer. During this time the church saw itself as equal to the Bible. However, for Reformation followers, their beliefs were strictly drawn from scripture; the Bible was seen as absolute law by reformers. SchaefferRead MoreThe Impact Of Thomas Cromwell And The Christant Reformation1323 Words   |  6 PagesThomas Cromwell and The Protestant Reformation From around 1450 to 1650 is referred to as The Early Modern Period (True, â€Å"The Early Modern Period† slide 2). This point in history is marked with important people, movements, and advancements in technology (True, â€Å"The Early Modern Period†). Some of the most prominent names from this time are Martin Luther, King Henry VII, and John Wycliffe (True, â€Å"The Protestant Reformation†). All of these people played a significant role in the movement referred toRead MoreMartin Luther, An Augustinian Monk761 Words   |  4 PagesMartin Luther, an Augustinian monk, was the monumental figure in the Reformation movement that brought the religious Holy Roman Catholic Empire down and changed the course of the western world history and culture. Unable to keep his silence on the unscriptural and corrupt practices of the Catholic Church any longer, especially on the issue of the sale of indulgences, he defiantly nailed his hand written Ninety-five Theses on the door o f the church in Wittenberg, Germany. In retaliation, the Catholic

Hamlet and his Soliloquies Essay - 2997 Words

Hamlet and his Soliloquies In Shakespeare’s Hamlet the reader finds a chain of soliloquies, seven in total, involving the protagonist and extending from beginning to end of the drama. In this essay let us examine the soliloquy-approach which the hero uses. Harry Levin comments on Hamlet’s penchant for soliloquies in the General Introduction to The Riverside Shakespeare: Comparably, Hamlet has been taken to task – or, perhaps more often, sentimentalized – for an alleged inability to make up his mind. Actually, both the testimony about him and his ultimate heroism show that his hesitations are uncharacteristic. It is a measure of the baffling predicament in which he finds himself that the native hue†¦show more content†¦Fie ont! ah fie! tis an unweeded garden, That grows to seed; things rank and gross in nature Possess it merely. That it should come to this! But two months dead: nay, not so much, not two: So excellent a king; that was, to this, Hyperion to a satyr; so loving to my mother That he might not beteem the winds of heaven Visit her face too roughly. Heaven and earth! Must I remember? why, she would hang on him, As if increase of appetite had grown By what it fed on: and yet, within a month-- Let me not think ont--Frailty, thy name is woman!-- A little month, or ere those shoes were old With which she followd my poor fathers body, Like Niobe, all tears:--why she, even she-- O, God! a beast, that wants discourse of reason, Would have mournd longer--married with my uncle, My fathers brother, but no more like my father Than I to Hercules: within a month: Ere yet the salt of most unrighteous tears Had left the flushing in her galled eyes, She married. O, most wicked speed, to post With such dexterity to incestuous sheets! It is not nor it cannot come to good: But break, my heart; for I must hold my tongue. (1.2) Such soliloquizing might prompt the reader to analyze the hero in a psychological manner. Louis B. Wright andShow MoreRelatedUnderstanding the Mind of Hamlet with His Soliloquies Essay678 Words   |  3 PagesUnderstanding the Mind of Hamlet with His Soliloquies The term soliloquy is a literary or dramatic form of discourse, within which a character talks to himself and reveals his inner thoughts without addressing a listener. Hamlet uses soliloquies to express his feelings towards his dead father and self loathing to the reader of the play but to none of the characters within it. Hamlet has a complex character and it is important for the audience to be able to understandRead MoreIn His Famous Soliloquy, Hamlet Reasons Himself Out Of1882 Words   |  8 PagesIn his famous soliloquy, Hamlet reasons himself out of committing suicide, in which he first acknowledges how an individual with a copious amount of complications and predicaments in life can potentially be lured into a tempting and appealing idea of death. Throughout his soliloquy, Hamlet appears to be at a constant conflict with himself, proving his insanity and his inability to decide on what to act upon. He struggles to figure out whether to commit suicide to avoid this complication and a cruelRead MoreHow S Soliloquies Reveal His Character In William Shakespeares Hamlet816 Words   |  4 PagesHow do Hamlet’s soliloquies reveal his character? In William Shakespeare’s, Hamlet, the author writes about the Prince who seemingly goes crazy and kills many people that were once close to him after his uncle kills his father only to marry his mother. Shakespeare tends to have his characters talk through soliloquies in his plays to provide specific details about what that character is feeling. Shakespeare is known for his depressingly gruesome writings and Hamlet is definitely in that categoryRead MoreHamlet Soliloquy1530 Words   |  7 PagesShakespeare wrote all of his work in iambic pentameter, writing in blank verse allows for his work to be different from other works at the time. In his plays, Shakespeare includes soliloquies, as they offer insight into the character, which cannot be done using dialogue. In Shakespeare’s Hamlet the seven soliloquies serve as the pillars of the play, the soliloquies introduce Hamlet’s character but also develop his character’s madness. Shakespeare’s u se of blank verse, repetition, allusions and metaphorsRead MoreEssay On The Tragedy Of Hamlet1122 Words   |  5 Pagesâ€Å"Revenge his foul and most unnatural murder†{1.5.31}. This task from the ghost of Hamlet’s father becomes Hamlet’s main struggle throughout the course of the play The Tragedy of Hamlet, Prince of Denmark by William Shakespeare. This play takes place mostly in the royal castle of Denmark in the late middle ages. The play follows Hamlet in his quest to determine the truthfulness of the ghost and to avenge the death of his father. In the play, major characters include Hamlet, Claudius, GertrudeRead MoreHamlet Soliloquy Analysis Essay626 Words   |  3 PagesHamlet, the main character of William Shakespeare’s play Hamlet, is one of the most complex characters ever created. His intricacy can be seen in the amount of soliloquies he speaks throughout the play. Each one of Hamlet’s soliloquies reveals his innermost thoughts and gives the reader or audience insight as to what he is feeling at that time. Hamlet’s quartet of soliloquies illustrates how Hamlet is initially indecisive, but eventually makes a decision to take revenge against his uncle. In Hamlet’sRead MoreFunction Of Shakespeare s Hamlet 1735 Words   |  7 Pages Function of the soliloquies in Hamlet The soliloquy is a tool that helps reflect the inner thought of characters throughout the story, they bring out the thought process which could not be said in a normal conversation . This speech to the audience can be in the presence of other characters in the story plot but since it is one’s inner thought , they can not hear it. Shakespeare uses this method to advance his plot in almost every play he ever written. The soliloquies function to advance theRead MoreSoliloquies in Hamlet by William Shakespeare Essay1042 Words   |  5 PagesA soliloquy is a literacy device that is used to reveal the innermost thoughts of a character. Shakespeare uses soliloquies to expose fascinating insights into the thoughts and actions of Hamlet and in doing so: the readers can grasp his character. The first soliloquy of the play, introduces the main theme for the rest of hamlet’s thoughts and actions, this soliloquy allows the audience to understand hamlets inner thoughts that are re petitive throughout the play. Secondly, Hamlet’s famous soliloquyRead MoreThe Effects Of Soliloquy On Elizabethan Audience954 Words   |  4 PagesDecember 18, 2015 Impact of Soliloquy on Elizabethan Audience In William Shakespeare s revenge tragedy play Hamlet, the prevailing themes of revenge, madness, and morality were recognized by the Elizabethan audience and appealed to them. The play s central focus is on a young prince, Hamlet, who has gone through many challenges to avenge his father s death. Prince Hamlet got his revenge on his deceitful uncle, Claudius, the same man who murdered his father and married Hamlet s mother. From the originalRead MoreInvestigating the Function of the Main Soliloquies in Shakespeares Hamlet1614 Words   |  7 PagesMain Soliloquies in Shakespeares Hamlet â€Å"Hamlet† is a tragedy written by William Shakespeare in around 1601 when Queen Elizabeth the first was on the throne. In the play we see the royal court of Denmark becoming more and more corrupt with ghosts, murder, madness and incest, culminating in the highest death toll in any of Shakespeare’s plays. The lead character of Hamlet is an intellectual whose aim in the play is to avenge his father’s death by killing his uncle