Dealing With Angry Clients Essay Example | Topics and Well Written Essays - 500 words

Dealing With Angry Clients - Essay Example I worked part time in a call center a few years back. I dealt with clients in the health insurance field. Most of the calls that I had to deal with included angry clients who had a tendency to voice out their anger over the phone. It was my job to placate them, regardless of my own work related stress. But there are just some clients who refuse to be placated and will complain to higher authorities just because they need to vent out their frustrations on people they don't even personally know. Transition II. Body My department meeting early in the shift already had me stressed out after our team leader informed us that we had to handle at least 150 calls a day, per seat. Not so good news for a part time employee such as me since that meant that I had to handle at least 35 calls an hour within a 4 hour time frame. So you can imagine the stress that the situation placed on me when I finally started my shift. Adding aggravation to an already difficult situation was the fact that I kept getting screaming clients on my line demanding their insurance needs be serviced. Although I did my best to get the job done, one of them still complained to my supervisor about me and demanded that I be retrenched. Needless to say, the situation left me very angry and upset because I felt like I was being harassed on two fronts. My supervisor immediately asked me why I should not be suspended based upon the complaint he received.

Final paper Essay Example | Topics and Well Written Essays - 1000 words - 12

Final paper - Essay Example PRview strategies include: PR View Company has to establish a strong network of Chinese in Los Angeles and Beijing. The company must look into ways of improving their services to its customers so that they end up feeling served and satisfied. When customers are contented with the services, they are offered they will consequently generate word of mouth recommendation to other people, and this will help the company make more clients. PRview has been able to attract more customers in both los Angeles and Beijing since it was founded. Therefore, the company must retain its hub in both Los Angeles and Beijing. The two cities serves a vast population of people when the company establishes its roots in these two cities then it will be of constant clients. The company has to split its operations between the two offices in Los Angeles and Beijing to maintain its presence and draw even more customers. PRview is a website company that tries to reach out to customers who have PR cases to be solved. Since the company is first accessed and can be researched online, therefore, the website acts as the main tool of marketing PRview. Therefore, the company must constantly put itself in the pace to win more customers through sight and information put in the website to attract more customers. The company must use it as a tool for business advertisement (Cooperrider & Sekerka, 2006). PRview website and blog must be under constant maintenance to push the companies brand to the limit. Since the company reaches most of its customers through the website, PRview has to make use of the only tool it has to convince its clients hence, rebranding of the website will keep the company at a competitive edge in the market and attract clients. Another strategy that can be used by PRview is the use of cost-effective alternatives. The company must transform itself into an agency that can accommodate the customers

Independent Variables Taxation Dependent Variable Firm Economics Essay

Independent Variables Taxation Dependent Variable Firm Economics Essay The textile sector accounts for 8-9 per cent of the total GDP, and generates 51 per cent of the export revenues for Pakistan, which is a huge number making it a very important sector. This sector is subject to high operating and financial leverage. Leverage plays a vital role in textile unit. Interest rates are the main determinants of investment and have an inverse relationship with investment. Lower real interest rates will encourage new investment by reducing the cost of capital. More debt means a higher level of interest payment each year, which is paid from net income. Interest is the major factor which is responsible for leverage. As compare to the others countries like Indonesia s Korea Malaysia is 5.5 and 4%. The situation with regard to textile industry is very serious. While interest as percentage of sales was 8.58%, interest as a share of value added was a high 12.9% for textiles. Garments is one sector which seems not be as adversely affected on this account. A consistently declining investment and economic growth rate is the major problem that the Pakistani economy has been facing for the last decade. An in-depth analysis of the determinants of private investment in different sectors of the economy is quite helpful in designing a plan for the economy. Interest rates emerge as the significant determinants of investment in all the sectors. Nominal interest rates and infrastructure are important in the case of agriculture only, while relative prices of imported machinery and real interest rates are significant in the manufacturing and services sectors. Unexplained variation in private investment is observed in the entire sector, which might be due to the different external and internal shocks to the economy. According to (MAHMUD, 2003) showed that economy is not good in Pakistan. Pakistan market capitalization and GDP growth are very low they have undeveloped equity market that is the reason of very high leverage ratio in Pakistan. A high proportion of fixed cost means that very high risk belongs to company. Government attention is not positively towards the textile sector. A high risk involved in the company so very low investment is carried out in the manufacturing sector and also high risk involvement means taking loans to the bank with high interest rate. Good economic policies requires for Pakistan and Japan textile sector (MAHMUD, 2003). The researcher (Denis, 2001) have searched that several academic studies have documented significant shareholder gains and operating improvements following highly leveraged transactions. These gains are generally attributed to changes in the incentive, monitoring, and governance structures of the firms. The results suggest that while high leverage is important in giving managers the incentive to generate cash, high managerial ownership of shares and improved monitoring from the board of directors are important in ensuring that cash is generated in a way that maximizes returns to shareholders (Denis, 2001). According to (V.O Boadu, 2002) the U.S. textile complex has experienced overcapacity of production, global financial crisis, changes in fashion trends and demand; and cheap imports from Asia. To become more competitive and profitable, U.S. textile manufacturers have focused on achieving greater speed, efficiency, and high quality production by investing heavily in automated technology Exports to Mexico and Canada were $9.5 billion, which constituted 51% of total exports. (V.O Boadu, 2002) Low-priced Asian imports believed to have been caused by the currency devaluation of major textile exporters such as Hong Kong, India, Indonesia, Japan, Pakistan, Philippines, South Korea, Sri Lanka, Taiwan, and Thailand Asian currencies stabilized through 2000, and resumed their downward path. (V.O Boadu, 2002) U.S. apparel manufacturers seem to have benefited from the cheaper Asian imports of textiles by the U.S. Global sourcing strategies by the industry in locating manufacturing. Sourcing is explained by the cost of investing in facilities and equipment, production costs, labor costs and availability, quality control, timing, risks which involved language, culture, political, etc. and reliability of product supply in the international market. Firm size relation with leverage: (shah Hijazi, 2004) took the test whose showed that tangibility, profitability, growth and size of the firm effect leverage in textile. There was positive relationship between the size of the firm and board size, high board size means number of directors, larger board means highs leverage. Debt is taken more and more, that will affect the company equity. Leverage board size showed that more out siders, which possibly reflects debt, can act as a monitoring device and also showed that leverage was lower when the CEO had a long tenure in office. (shah Hijazi, 2004) analyzed size of firms and profitability was negatively correlated with leverage. Hence this rejects the static trade off theory, which showed a positive relation between size of the firm and profitability. This shows that firms in cement industry use more equity and less debt. Tangibility of Assets and growth found to be positively correlated with leverage. All the results were Significant except the size of the firm. Thei r results with Shah and Hijazi (2005) were found to be different in terms of growth and size of the firm. They concluded that in developing countries like Pakistan, cement industry usage of short term financing is high than long term financing. (Spuma, 2000)concerned with different variables that indicate the level of leverage in firm. It shows that there is a negative relation among growth and leverage of the firm. Size of the firm is negatively correlated with the leverage of the firm. Interest rate relation with leverage: (N.Majluf, 2004) showed that there is a relationship between managerial operation and high leverage ratio; external investor not has enough information about the country policies, their environment, and firms operations. Inside investor can easily handle that situations comparison with external investor. (N.Majluf, 2004) Present share holder prefer debt financing because of firms need to issue debt when information is larger, stock price decrease etc. that could avoid under pricing and also show that the managerial share holder and long-term debt have a negative relationship. Interest is paid from net income it means more debt change to more interest and more interest means low income. (Chhibber K. Majumdar, 1998)The size of a firm is known to affect a firms performance in many ways. Key features of a large firm are its diverse capabilities, the ability to exploit economies of scale, and the formalization of procedures. These characteristics make the implementation of operations more effective and allow larger firms not only to generate greater returns on assets and sales but also to capture more value as a proportion of the value of production than is possible for smaller firms. Alternatively, larger firms could be less efficient than smaller firms because of the loss of control by top managers over strategic and operational activities within the firm. (Chhibber K. Majumdar, 1998) SIZE is an important control variable for another reason. While our data are cross-section ally extensive, we do not have the ability to measure a firms market power or the level of concentration in the industries in which the firms in our sample operate. This is a major limitation of the data, and we cannot include controls for market-structure factors that are important determinants of economic performance. SIZE reflects the ability of firms to attain economies of scale as well as market power.35 Finally, the inclusion of SIZE allows us to avoid the criticism directed against much empirical work in this area. H. Short notes that a major criticism that can be levied at the majority of the empirical studies is that they tend to concentrate on large firm samples, rather than taking a broad cross-section of firms of different sizes. (chen, 2008) argued that high leverage ratio would increase the possibility of a firms bankruptcy. More debt means a higher level of interest payment each year, which is paid from net income. Once the operation of a firm goes into trouble and net income is not enough to pay the interest, the firm has to face the threat of bankruptcy. This is one of the main reasons why firms cannot employ debt financing as much as they want and keep high leverage ratios. Static trade-off is exactly a trade-off between marginal tax saving from debt and marginal expected bankruptcy cost. Later literature tends to replace the bankruptcy cost with financial stress. Too much interest payment would reduce the cash retained in the firm.(CHEN, 2008) Consequently the firm will not have enough budgets to hire capable workers and executives, to undertake positive NPV projects, to cope with emergencies, etc. Furthermore, a higher leverage ratio would reduce the credit level and increase the operation risk of the firm. When facing new financing needs, the firm would be unable to use debt financing anymore, or unable to collect enough capital, or suffer a higher interest rate when borrowing. Even using equity financing, due to the low credit level and high risk, the firm would have to pay a higher price. Larger firms have larger amount of fixed assets and this amount directly reflects the ability of using collateral debt. Thus larger firms could borrow more than smaller firms and could get a more favorable price- lower interest rate(CHEN, 2008). According to the (Verma, 2002) Indias international competitors have as high an interest cost as in India 70. Its respective ratios were 2.05% and 3.3%. One important reason for this, according to some entrepreneurs, is the fact of predominant decentralized nature of garment sector in India. In Product Specific Cost- Supply Chain Management contain Factor cost (Cost of raw material), In Government Policy (Excise Policy, Technology Up gradation Fund, Strict labor laws), (Verma, 2002) IN Economy-wide costs (Economy-Wide Costs, Transaction costs, Transportation, interest rate).One important reason for this, according to some entrepreneurs, is the fact of predominant decentralized nature of garment sector in India. Also discussed Non-Price Factors in which included (Allow Foreign Direct Investment, Reduce the import duty on textile, Promote fair competition, Remove policy-bias against synthetic fiber, modify Labor related Provisions, Collaborating to Compete- Policies on Investing Abroad ). Furthermore, under the era of managed trade, too many textile. High cost of production relation with leverage: High financing cost relation with leverage: Taxation relation with leverage: (wang, jiebing, yao, 2001) the global financial crisis has led to a rising number of unemployed textile and clothing workers in China. The global financial crisis has had a negative impact on economic growth in China. The orders received by textile and clothing companies at the China Import and Export Fair declined by 30 per cent in the autumn. The Ministry of Finance increased tax rebate rates on some textile and clothing exports from 11 per cent to 13 per cent. The global financial crisis has seriously affected the textile and clothing industry in China. (wang, jiebing, yao, 2001) Some of those firms have gone bankrupt as a result of the global financial crisis More and more textile and clothing factories have been forced to relocate to the middle and western regions of China or to Asia-Pacific developing countries such as Bangladesh, Cambodia, Thailand and Viet Nam. China continues to maintain their unique competitive advantages arising from local textile and clothing industrial clusters with a comprehensive production chain, a pool of skilled labor, innovative fabric technology, sound infrastructure and economies of scale within the textile and clothing industry. The Government of China should continue to encourage the domestic large-scale textile and clothing enterprises to establish textile industrial parks in other developing countries. Provide a better financial package to support foreign direct investment by Chinese textile and clothing firms Improve infrastructure facilities and government efficiency in the least developed countries. (wang, jiebing, yao, 2001) Asset Turnover relation with leverage: (fama, 2009) mentioned in firm size, the proportion of tangible assets would probably play a role in debt or equity financing. he discussed that assets with a substantial and stable liquidation value would be a good guarantee for the firms investors. Compared with intangible assets, tangible assets are easier to be valuated and information is less asymmetric. In case of default and bankruptcy, tangible assets are easily to be changed into cash to pay for debt. Thus a firm with larger proportion of tangible assets tends to use more debt. Moreover, the guarantee effect of tangible assets depends on whether resale market is easily accessed. First, plants, machines and other properties that could be adopted by other firms would generally sale at a good bargain and thus are better guarantees for collateral debt. (fama, 2009) Assets that are unique and could not be directly used by other firms would not. Second, removable assets or assets that are close to market or to potential buyers wou ld easily be resold for cash and thus would be better as collateral. Not only proportion of tangible assets, but also characters of assets would play a role in leverage ratio. This researcher (J Ilyas , 2008) use proportion of tangible assets in total assets as a proxy for assets composition. Due to availability of data, characters of assets will not be precisely analyzed. the guarantee effect of tangible assets depends on whether resale market is easily accessed. First, plants, machines and other properties that could be adopted by other firms would generally sale at a good bargain and thus are better guarantees for collateral debt. Assets that are unique and could not be directly used by other firms would not. Second, removable assets or assets that are close to market or to potential buyers would easily be resold for cash and thus would be better as collateral. Not only proportion of tangible assets, but also characters of assets would play a role in leverage ratio. (J Ilyas , 2008) in firm size firm sizes influence on leverage ratio is not necessarily positive. Due to asymmetry information, small firms are more likely to be underpriced by investors than large firms and could not get favorable price when financing through equity. While using debt with a fixed interest rate, small firms could suffer less loss from mispricing. Thus small firms should tend to consider using more debt, compared to large firms..earnings plays more important role in firms leverage decisions as compared to other determinants of the capital structure.Tangibility of the firm is found to be negatively related to the leverage of the firm(J Ilyas , 2008) . (Miao,2005) provides a competitive equilibrium model of capital structure and industry dynamics. In the model, firms make financing, investment, entry, and exit decisions subject to idiosyncratic technology shocks. The capital structure choice reflects the tradeoff between the tax benefits of debt and associated bankruptcy and agency costs. The interaction between financing and production decisions influences the stationary distribution of firms and their survival probabilities. The analysis demonstrates that the equilibrium output price has an important feedback effect. (Miao,2005) This effect has a number of testable implications. For example it implies that high growth industries have relatively lower leverage and turnover rates. the higher the difference between ROA and cost of capital the higher is the return on equity because of the leverage effects. Similarly the higher turnover of assets results in higher return on assets, which in turn results in higher return on equity. Thu s the assets tangibility ratio i.e., ratio between fixed assets and total assets becomes important as capital structure determinant. (Spuma, Waters, and Payne, 1995) hence smaller firms are accepted to increase the profitability of going private, concluded that firms with less investment opportunities apply more leverage that is in accordance to both theories and leverage has a direct relation with the tangibility of assets. They also suggest that more profitable firms use less leverage. (Thornhill P, 1995)find that firms with higher financial deficits, i.e., firms that raise more external capital, tend to increase their leverage. They examine the tendency of managers to time the equity markets by interacting the market-to-book ratio with the amount of capital that a firm raises (i.e., its financial deficit). Their evidence suggests that firms tend to reduce their leverage ratios when they raise substantial amounts of capital when the equity market is perceived to be more favorable, (i.e., when market-to-book ratios are higher). There seems to be a consensus in the literature that suggests that these variables affect capital structures, at least temporarily. (Rajan,r,g zingales, 2002)compared leverage and its determinates across G-7 Countries that are united states, Germany, Canada, Italy, France, Japan and united Kingdom. They analyzed there was a positive relationship of leverage and profitability. Tangibility is positively correlated in all countries. Size is positively correlated with leverage except Germany. Investigated determinants of capital structure and leverage ratio of French, German and British firms with the help of penal data. Their results suggested that size of the firm positively affect the leverage ratio. They analyze relation of profitability, size of firms, fixed assets. (Rajan,r,g zingales, 2002) This study identifies a positive impact on firms size on leverage. While the relationship between fixed asset ratio and level of leverage was mixed means positive in Germany but negative in France and UK. This shows that tangibility of assets is more significant in bank borrowing in Germany. The effect of all these factor s on leverage depends on financial environment and tradition of the country in which firm operates investigated that there are a large number of variables that appear to be related to debt ratio of the firm but only few factors have significant effect on debt ratio. They found that relation between leverage and size of firm is positive. For tangibility of assets Empirical results showed a positive relation among leverage and tangibility of assets of firm. (Harris, 2007) a high leverage ratio would decrease the value of a firms equity. This provides opportunity for managers to buy more shares with the same amount of fortune. Meanwhile, external investors might be reluctant to invest in such firms, as high leverage is often linked with high risk. They also argued that managerial ownership is determined endogenously. Thus it is not safe and proper to assume an exogenous ownership structure and a dependent capital structure. (Harris, 2007) They try to use lagged control variables to get rid of endogenously. One way to address this issue is to use lagged variable. As there is no reason a priori that historical ownership structure would be correlated with current leverage ratio, we try to include historical ownership concentration in the regression. The variable they use ownership concentration during the year of the first listing. It could also be considered as an instrument of current year ownership concentration, if ownership is determin ed endogenously indeed. (Fatehi ,2003) 30 to 50 percent of all the expatriate placements do not work out as anticipated. Besides the direct financial costs involved with a failed expatriate assignment, the firm may incur other costs, including voided business deals, loss of valuable employees, the break up of joint ventures, and poor relations with the host Government. Fortunately, many MNCs have now realized the importance of cross-cultural training and the number of organizations involved in making preparations and arranging training prior to the departure of managers in foreign countries has increased lately(Fatehi ,2003)

A Non-Human Existence :: Analysis, Winston

Winston defines being human as having feelings, following sensory pleasures, and staying true to those two types of emotions because, â€Å"only feelings matter†(146). He also asserts that before the Party when people had individual relationships and â€Å"members of a family stood by one another† they were human (26). Winston’s deadened senses as well as his social disconnection, and the lack of import in his daily life after he leaves the Ministry of Love indicate that he has not achieved his goal of staying human. Winston is very desensitized after he leaves the Ministry of Love, making him inhuman. In the Chestnut Tree Cafà © Winston â€Å"took up his glass and sniffed it†(262). This action shows that he has lost the ability to be sensitive to smell. When Winston picks flowers for Julia, he notices â€Å"their faint sickly scent†, but when he sniffs his gin he doesn’t register any scent, he just â€Å"sniffed†(104, 262). Also Winston describes his gin as becoming â€Å"more horrible with every mouthful†(262). Although Winston registers and considers the taste of the gin, he doesn’t take pleasure in the taste, and doesn’t drink something he could enjoy more. One part of being human is following sensory pleasures and Winston is clearly not basing his meals or actions on pleasure. Also, Winston’s extreme social disconnection proves that he is no longer human. Winston reflects, â€Å"no one cared what he did any longer†(262). Before his time in the Ministry of Love, people surrounded Winston all day long. He was forced to wake, stretch and go to work. He ate, worked, and talked to others. But now, â€Å"no whistle woke him, no telescreen admonished him† so his life is completely without even these connections. For example, In the Chestnut Tree Cafà ©, Winston sits alone at a table where no one else will ever sit. Winston wishes for social connection, but can’t find it, as he is no longer human. So instead, Winston reaches out for the closest thing he can when â€Å"as though for reassurance he looked up at the imperturbable face†(263). Some people may say that this action shows that Winston is still human because he is looking and longing for social connection. However, during work when Winston is faced with the chance to co nnect with other people, he and the others instead end up â€Å"looking at one another with extinct eyes†(263). Winston cannot connect to anyone else, through telescreens, work, or even just everyday life. A Non-Human Existence :: Analysis, Winston Winston defines being human as having feelings, following sensory pleasures, and staying true to those two types of emotions because, â€Å"only feelings matter†(146). He also asserts that before the Party when people had individual relationships and â€Å"members of a family stood by one another† they were human (26). Winston’s deadened senses as well as his social disconnection, and the lack of import in his daily life after he leaves the Ministry of Love indicate that he has not achieved his goal of staying human. Winston is very desensitized after he leaves the Ministry of Love, making him inhuman. In the Chestnut Tree Cafà © Winston â€Å"took up his glass and sniffed it†(262). This action shows that he has lost the ability to be sensitive to smell. When Winston picks flowers for Julia, he notices â€Å"their faint sickly scent†, but when he sniffs his gin he doesn’t register any scent, he just â€Å"sniffed†(104, 262). Also Winston describes his gin as becoming â€Å"more horrible with every mouthful†(262). Although Winston registers and considers the taste of the gin, he doesn’t take pleasure in the taste, and doesn’t drink something he could enjoy more. One part of being human is following sensory pleasures and Winston is clearly not basing his meals or actions on pleasure. Also, Winston’s extreme social disconnection proves that he is no longer human. Winston reflects, â€Å"no one cared what he did any longer†(262). Before his time in the Ministry of Love, people surrounded Winston all day long. He was forced to wake, stretch and go to work. He ate, worked, and talked to others. But now, â€Å"no whistle woke him, no telescreen admonished him† so his life is completely without even these connections. For example, In the Chestnut Tree Cafà ©, Winston sits alone at a table where no one else will ever sit. Winston wishes for social connection, but can’t find it, as he is no longer human. So instead, Winston reaches out for the closest thing he can when â€Å"as though for reassurance he looked up at the imperturbable face†(263). Some people may say that this action shows that Winston is still human because he is looking and longing for social connection. However, during work when Winston is faced with the chance to co nnect with other people, he and the others instead end up â€Å"looking at one another with extinct eyes†(263). Winston cannot connect to anyone else, through telescreens, work, or even just everyday life.

Nature vs. Nurture Essay

It is a matter of concern whether human behaviors and characteristics are determined by nature or nurture. If a person’s behavior is inherited directly from the genes of his/her parents or other biological factors, then it is the nature that determines his character. But if the environment that a person grew up in, affects his behavior, then it is the nurture that determines his/her character. It became a great matter of controversy among scientists, psychologists and sociologists. Previously, many people believed that human behavior was instinctive. It can neither be taught nor learned. But later some psychologists came to the conclusion that human behavior is learned throughout the lifetime which is not instinctive. I believe that it is the combination of both nature and nurture that determine one’s characteristics. Nature only or nurture only cannot be the determining factors for one’s behavior and characteristic. A person’s behavior is determined by th e equal blend of nature and nurture. Brent Staples in his essay â€Å"Black Men and Pubic Space† proves that one’s character cannot always be determined by their race which is a biological factor or one’s upbringing and society. But both the nature and the nurture affect the way one behaves, â€Å"I grew up one of the good boys, had perhaps a half dozen fistfights. In retrospect, my shyness of combat has clear sources† (Staples 315). Although the society he lived in was not good, he became a good person. It might be because of his behavior inherited from his parents and the good manner he was taught by his parents. So both nature and nurture by his parents work here and the environment of bad people didn’t affect his behavior. However, he once says that â€Å"Women are particularly vulnerable to street violence, and young black males are drastically overrepresented among the perpetrators of that violence† (Staples315). This makes the reader little confuse whether he himself is b eing racist, but he is actually trying to explain that particularly African American males commit crimes more than others because of the environment they grew up in and the choice they made. This may not be because of particularly being a black man, but because of the culture he has adopted since his childhood. Here he somehow takes the side of nurture. Many black people are assumed to be criminals. People judge them just by their appearance and the impression black people have made in today’s world. But this does not always mean that every black people are criminals and it’s  their biological factor that makes them do crimes. We can take the example of Brent Staple. Even though he was an educated and good person, many people and especially white women fear of him. But he was neither an uneducated person nor a criminal. He was brought up in a good family and properly nurtured by his parents. Therefore, nurturing became the factor for his behavior. Similarly, there are examples given by another author Amy Cunningham in her essay, â€Å"Why Women Smile†. Although she focuses primarily on a smile, she tends to explain the actual cause of one’s behavior. She explains that a smile or particularly a women’s smile comes from both natural happiness as well as the hope of people living around them,  "The behavior seems to be an equal blend of nature and nurture† (Cunningham 190). She further explains that both a normal baby and a blind baby smiles, although it may take a little longer for the blind one. It means that the smiles are natural and should not be taught in all cases. However, there are situations where people and especially women are social pressurized to smile and show a good behavior even if they don’t want to, â€Å"Evidently, a woman’s happy, willing deference is something the world wants visibly demonstrated† (Cunningham 191). It is both natural as well as nurtured along with the situations. For example: It is more likely for a child to be a doctor in the future if his dad is a doctor too. Nature plays an important role here because the intelligence of the child is inherited from his father. But if the child is not given proper care of his education or if the parents encourage him to be something rather than doctor, he may choose other professions too. If the child is given proper care and if he is psychologically prepared that he should be a doctor in the future, nature and nurture plays equal role. There are many debates still going on whether human behavior is affected by nature or nurture. Many psychologists and scientists are still researching on whether it is one’s genes or the environment that affects one’s behavior. Yes, one’s genes affect their characteristics but the environment they are cultured in also affects the way they take actions. Since childhood, people are taught moral education at school and home. They learn how to talk, behave, act and respond. These all are nurture. If they are given good lessons, they will be able to be good in the future. But if one does not get proper guidance, he will turn out to be a morally bad person. These are the examples of human behavior affected by  nurture. When we think about nature, different personality of people develops according to the genetics tendencies. For example it is likely for a person to have the habit of being aggressive if his father or his mother or any of his biological family has the same habit. Also there are many styles of talking, eating or walking that are inherited by oneâ €™s parents or biological family. Paul Theroux somehow agrees the equality of nature and nurture. In his essay â€Å"Being a Man†, he explains how nature and nurture has affected a man to be like a man. According to him a girl since her childhood is encouraged to behave in a cute way but a boy is instructed to behave roughly or so called manly, â€Å"It begins with mother encouraging little girls to say (to other adults? â€Å"Do you like my new dress?† In a sense, little girls are traditionally urged to please adults with a kind of coquettishness, while boys are enjoined to behave like monkeys toward each other.† (Theroux177). This shows how a girl and a boy are nurtured differently which determines their characteristics. Healso takes the side of nature where some different behavior between men and women comes naturally, â€Å"Femininity- being lady-like-implies needing a man as witness and seducer: but masculinity celebrates the exclusive company of men† (Theroux177). We can know from th is that not only a nature of a girl or a boy separates each other from their behavior but also their parents or the environment or the nurturer encourage them to behave separately. Therefore, the behavior is determined by both nature and nurture. In conclusion, it can be stated that human behavior are both the result of nature and nurture. One can neither neglect the effect of biological factors one have on them nor disprove the behaviors that are affected by the environment one is living in. It is important for a person to have a good environment even if his biological parents are good in nature. Also, some characters are inherited from genes of one’s parents that might last forever although he is far from his parents. Therefore, both the nature as well as nurture has equal effect on determining human behavior. Work Cited Staples, Brent. Black Men and Public Space. The Norton Reader: An Anthology of Nonfiction. New York: W.W. Norton & Company, 2012. Print Cunningham, Amy. Why Women Smile. The Norton Reader: An Anthology of Nonfiction. New York: W.W. Norton & Company, 2012. Print Theroux, Paul. Being a Man. The Norton Reader: An Anthology of Nonfiction. New York: W.W. Norton & Company, 2012. Print

Anzaldua’s Struggle with Language Essay

Gloria Anzaldua, the author of â€Å"How to Tame a Wild Tongue,† expresses a very strong tie that she has to her native language. Anzaldua grew up in the United States, but spoke mostly Spanish. She did not speak the normal form of Spanish though; she spoke Chicano Spanish, a language very close to her heart. The text focuses on the idea of her losing her home accent, or tongue, to conform to the environment she is growing up in. From a very young age, Anzaldua knows that she is not treated the same as everyone else is treated. She knows that she is second to others, and her language is far from second to others as well. Anzaldua stays true to her language by identifying herself with her language and keeping it alive, when everyone else wants it gone. She strategically expresses herself in the text through her personal experiences with the language, the use of narration and structure, and her gender role within her language. Anzaldua uses appeals such as ethos, pathos, and log os to show the audience the use of these three strategies. Anzaldua’s text begins with her visit to the dentist. This is where she introduces the main, reoccurring, theme of â€Å"taming a wild tongue.† This theme, depending which way it is looked at, can be seen as a rhetorical question in the sense that her â€Å"tongue† cannot be tamed. In this case it metaphorically represents her native language she speaks. The dentist is getting frustrated with her tongue getting in the way of his work, and he mentions how her tongue is so strong and stubborn. He states that something must be done about her untamed tongue. Ironically, everything the dentist says about to tongue is true for her native tongue as well. Anzaldua knows that she cannot stand up for herself and her tongue, because her language is frowned upon in America. There is no way to tame her tongue; she must completely get rid of it. In these first opening paragraphs, Anzaldua is using the rhetorical strategy of her personal experience at the dentist. When reading this, one may think that the author is trying to portray a young girl at the dentist and that her tongue is being stubborn. The author is using a metaphor, and is not only talking about her actual tongue, but her accent as well. Anzaldua is showing an appeal such as pathos. The author shows this emotional appeal to demonstrate the love that she has for her language. Anzaldua identifies herself with her language, and is very emotional about it. The author has many personal experiences with the language that she is punished for. At school if she was caught speaking Spanish, she would be punished for it. For instance, she was once punished and accused of â€Å"talking back† to the teacher when all she was trying to do was tell her how to pronounce her name. The teachers were very disrespectful to her and her companions who spoke Spanish. One of the teachers stated, â€Å"If you want to be American, speak American. [i]f you don’t like it, go back to Mexico where you belong† (59). The Spanish speaking students were frowned upon and were not only taught to speak English, but to speak English without slang or a Mexican accent. Anzaldua identifies herself with her language, and is offended if someone talks poorly about it. The author uses her emotional tie to her language to connect with the audience and give the reader a sense of how she feels. She uses ethos to show her strong connection with her background. She speaks her â€Å"home† tongues only with her sister and brothers, and her friends. There are five different languages but the two that she feels closest to are Chicano Spanish and Tex-Mex. She also speaks Pachuco, the language of rebellion, which she speaks in secret with kids and people her own age. According to Americans, her language is considered a bastard language and that it is illegitimate. This is something that she takes to heart because her language is so important to her and it is so close to her and her family. Anzaldua shows this in the narration and structure of her writing. Her reading is bilingual instead of just in English. She will write a whole sentence in English but change one or two words in the sentence to Spanish. An example is when she says, â€Å"Often with mexicanas y latinos we’ll speak English as a neutral language† (64). Here is just a small example of how she includes her Spanish language in her English text. There are many different times when Anzaldua does this in her reading. This is something that may confuse an English reader with no Spanish experience. Often times when I came across words in Spanish I got confused and almost embarrassed because I had no clue what she was trying to say. I think this is a great way to show readers how she felt as a Chicano trying to learn a whole new language. Anzaldua’s strategy of narration and structure of the text really catches a reader’s eye. She also italicizes any Spanish words that she includes in her text. This is just another way of showing the audience how important her language is to her. Another strategy she uses in her writing is how she splits up her story. She has many different titles throughout her text including: Overcoming the tradition of silence, Oyeá ¿ ½ como ladra: el lenguaje de la frontera, Chicano Spanish, and Linguistic terrorism. These titles all represent a new important part of her life and her life growing up in America. This is a strategy that works well with an audience because it attracts a reader to want to know more about the next topic of her life. Anzaldua uses these strategies to build appeals with the audience. She demonstrates ethos to the audience because of the emotional tie she has with her background. A reader can connect with her when she reveals her emotion to the audience. The use of her two languages in the text also exhibits her use of logos. Anzaldua struggles to keep her language alive because it is something that is so dear to her heart, but in turn she is not treated as well as she should be treated. In her text, Anzaldua explains how women are treated differently within the language. From a young age, girls are taught not to talk much, and to not talk back. In Spanish when speaking about a group of girls, including yourself in the group, you would say nosotras, and when speaking about a group of guys you would say nosostros. Anzaldua did not know that the word nosotras, the feminine reference, even existed until an older age. A group of women was always referred to as the masculine meaning. She states, â€Å"We are robbed of our female being by the masculine plural. [l]anguage is a male discourse† (60). Although women are treated differently than men, she does not take this to heart because she has grown up this way, and she still loves her heritage and language. She stands up for her language because it is part of who she is as a woman. She is proud of whom she is, and the language she speaks. Anzaldua values her language because it is a part of her identity. She says, â€Å"Ethnic identity is twin skin to linguistic identity-I am my language† (65). If you really want to make her mad or hurt her feelings, say bad things about her language. She takes pride in her language and respects it. This is the closest thing to her and is part of who she is. Anzaldua’s gender role within the language shows a reader how she is viewed as a woman. This established ethos to the reader because of how she feels about the illegitimacy of the language. She cannot accept legitimacy of herself until she is free to be like a typical American and do all the same things as them. Anzaldua says after this is done, â€Å"I will overcome the tradition of silence† (65). Throughout the text, â€Å"How to Tame a Wild Tongue,† by Gloria Anzaldua, she consistently refers to the pride she takes in the language. Her Chicana Spanish is something that is very important to her, and very dear to her heart. A reader realizes this by the author’s use of personal experiences with the language, the use of narration and structure, and her gender role within her language. Anzaldua also uses these strategies to aid in the use of her appeals such as ethos, pathos, and logos. She uses ethos frequently throughout her text because Chicano Spanish is something that is so important to her. Anzaldua takes pride in who she is and where she is from, and she will never let anyone take that away from her.